Monday, September 23, 2013

Campus Technology magazine highlights CGCC's genius bar

Help Desk Manager David Smith helps a user at
Chandler-Gilbert Community College's genius bar.
Campus Technology magazine featured Chandler-Gilbert Community College's genius bar in a Sept. 19 article titled, "Why Your Help Desk Should Be More Like Apple's Genius Bar." The article explains how the technology team used Apple's genius bar model to make the help desk experience more personable, promote walk-in traffic, and improve user satisfaction. Read the article.

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